Terms & Conditions
Please read these Terms and Conditions carefully as they contain important information about your rights and obligations when purchasing or selling a private registration through REG HEAVEN LTD.
Our registered office is at 27A Warren Drive, Wallasey, Merseyside, CH45 0JW. Our company registration number is 13175875.
Buying And Selling A Registration:
1. Ownership and Display Rights
Purchasing a registration does not transfer ownership; instead, you or your chosen nominee gain the exclusive right to display it, as per government regulations.
2. Availability & Pricing
All registrations are subject to availability. We cannot control third-party withdrawals or DVLA transfer failures. Prices and availability on our site may change without notice.
3. Order Acceptance
No order is confirmed until we verify both availability and pricing.
4. Cancellation & Refund Policy
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, payments—partial or full—are non-refundable if the buyer chooses not to proceed or fails to provide required documentation. Personalized services commence immediately, and there's no cancellation or "cooling-off" period.
5. Pre-owned Registrations
Cancellation of pre-owned registration applications is not permitted.
6. Payment Methods
Standard-priced registrations: Card payments accepted online.
Trade-reduced sales: Bank transfer only.
A buyer is confirmed once full or partial payment is received via bank transfer, or full payment via card.
7. Unavailable Registrations
If a registration becomes unavailable after a deposit is taken, a full refund will be made.
8. Payment & Documentation Deadlines
Final payment must be completed within 14 days of the initial part‑payment (currently £200); failure to do so forfeits the deposit and invalidates the transaction. Full vehicle documentation must be submitted within 21 days of the initial payment.
9. Transaction Failures
If the transaction fails through no fault of the buyer, a full refund will be issued via bank transfer.
10. Regulatory Changes & Revocations
We are not liable if the DVLA or government revokes or changes the entitlement to a registration due to legal or policy changes.
11. Legal Display Requirements
Registration plates must be displayed correctly and not manipulated to make a vehicle appear younger. Ensure your chosen registration is legally compliant.
12. Transfer Delays
Transfers—especially from donor vehicles—may take up to 12 weeks, depending on DVLA timelines. We are not responsible for related delays or resulting losses.
13. Price Matching
We have a price‑matching policy.
14. Limitation of Liability
Our liability is strictly limited to issuing full refunds.
15. Price Variability
All prices are subject to change without notice.
16. Age-related Compliance
You may not use a registration that makes the vehicle appear younger than its actual age—responsibility lies with the purchaser.
17. Eligible Vehicles
Only vehicles that are taxed and testable are eligible for registration transfers.
18. Transfer Services & Fees
We offer a managed transfer service for £20, paid by the purchaser.
If you manage the transfer yourself, the contract completes when we confirm dispatch of the retention certificate.
19. Required Documentation for Transfer
If we’re handling the transfer, you must supply your V5C log book to enable it.
20. Accuracy of Information
We rely on the vehicle information you provide. We cannot be held responsible for errors arising from incorrect submissions.
21. Commission-Based Selling
We sell your plate on a commission basis without charging separately for advertising or promotion.
22. Termination of Agreement
Either party may cancel the selling agreement at any time without cost. We may also withdraw from advertising at our discretion.
23. Selling on Behalf of Others
When acting as broker, we manage the entire transaction. Vendors must send V750/V778 documents to our office (email copies accepted to expedite). A £20 service charge applies to the purchaser.
24. Uncertain Sale Duration
We cannot guarantee how long a registration will take to sell.
25. Vendor Payments
Once assigned to the purchaser’s vehicle, we will transfer vendor funds within 7 working days by bank transfer.
26. Force Majeure
We are not liable for delays or failures caused by events beyond our control or errors from third parties.
27. Statutory Rights
These terms do not override your statutory rights. Together, they form the contractual basis between you and us.
28. Valuation Disclaimer
Vendors must agree the selling price for their registration, and buyers should understand that neither current nor future values are guaranteed.
29. Physical Number Plates
There are plans for the future but at present, we do not supply physical number plates.
Reg Heaven Ltd, 19/07/2025 (updated)
Complaints in writing to: Reg Heaven Ltd, 27A Warren Drive, Wallasey, Merseyside, CH45 0JW or Email in the first instance: info@regheaven.com, for escalations email: callum@regheaven.com.
